Handling walk-in payments is a vital customer service function for utility service providers. However, traditional cashiering methods are time consuming and take away resources from customer services and revenue generating activities. Rapidly increasing personnel and back office costs are an ever-growing concern, and since a quarter of households worldwide do not have sufficient access to bank accounts, many customers can be forced to wait in long queues simply to pay their everyday bills, top-up their accounts and make other payments. These challenges have led many companies and institutions to look for ways to serve their customers more efficiently, without hampering staff and increasing operational costs.
If you are looking for a 24/7 payment solution that
provides a secure self-service transaction workflow,
eliminates the need for expensive staff (for payment process),
ensures a positive customer experience,
Kiosk payment kiosks are the solution.
A payment kiosk is ideal for…
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